FAQs

This section answers some of the most frequently asked questions from our tenants. If you can’t find your question here, please don’t hesitate to contact us through the Arthur app or email.

Can I hang pictures or decorate the walls?

Yes, but only with permission. You may use removable adhesive hooks for lightweight items. Do not use nails or screws unless agreed in writing. Painting walls or making any alterations without permission may result in deposit deductions.

Can I change the lightbulbs or smoke alarm batteries myself?

Yes, tenants are responsible for replacing standard lightbulbs and batteries in smoke/CO alarms. If you’re unsure how to do this safely, let us know. For mains-connected alarms or faulty fittings, contact us through Arthur.

What should I do if I lose my keys?

Arrange for a spare key to be collected (if available)
Send a locksmith (tenant is usually liable for cost)
Replace the locks (if required, at tenant's expense)

Always report lost keys as soon as possible to maintain security.

Can I get a pet after I move in?

Pets are only allowed if your tenancy agreement permits them or if written permission is given by Siden. Pet requests are assessed case-by-case and may require an additional deposit or pet agreement. Unauthorized pets are a breach of your tenancy.

Can I sublet or let out my room on Airbnb?

No. Subletting in any form is strictly prohibited. This includes using Airbnb, hosting long-term guests, or allowing someone to live there in your absence. Breaches may lead to legal action and eviction.

What happens if I can't pay my rent on time?

Contact us as early as possible. We may be able to arrange a payment plan or support you in accessing help. Ignoring rent arrears can lead to formal action. Your guarantor (if applicable) will also be notified.

How do I report a repair?

All repairs should be logged via the Arthur app. Include photos, a clear description, and access availability. Emergency issues should be phoned in and logged in Arthur afterwards.

How often are inspections carried out?

Routine inspections happen every 3–6 months with at least 24 hours' notice. These are to check condition and catch maintenance issues early — not to judge your personal space.

Can I stay past my tenancy end date?

If you'd like to extend, renew, or continue on a rolling basis, let us know early. Extensions are subject to agreement, rent review, and may require new documents.

What happens to my deposit?

Your deposit is protected with the Tenancy Deposit Scheme (TDS). After you move out, we inspect the property and agree on any deductions (if applicable). Once agreed, your deposit is returned within 10 days.

How do I set up my utility bills?

You’re responsible for setting up and paying for utilities unless specified in your agreement. Contact your chosen suppliers with your name, address, and move-in meter readings.

Can I have guests stay over?

Yes, occasional guests are welcome. If someone is staying more than 14 consecutive days or 21 days in total over two months, please let us know. Long-term guests may be considered occupants and must be approved.

What if I smell gas?

Turn off the gas supply at the meter immediately, open windows, and do not use switches or flames. Leave the property and call 0800 111 999 (National Gas Emergency). Contact us once safe.

Where do I find documents like my AST or inventory?

All tenancy-related documents are uploaded to your Arthur app account. You can download your AST, inventory, deposit certificate, and more at any time.

What if I have noisy neighbours?

Try speaking to them politely first. If the problem persists, report it to us via Arthur. For serious issues (e.g., threats, repeated late-night noise), contact the local council’s noise team or police if necessary.

My boiler isn’t working — what do I do?

Try the following:

Check the pressure gauge (usually 1–2 bar is normal)
Reset the boiler using the reset button
Ensure the thermostat is turned up
Bleed radiators if cold at the top

If unsure, log a repair in Arthur. Do not attempt DIY fixes involving tools or wiring.

What if there’s mould in the property?

Mould is often caused by condensation. Ensure you’re ventilating daily and using extractor fans. Report any persistent mould through Arthur. We’ll assess whether it’s lifestyle-related or structural.

When is bin day?

Check your local council’s website and enter your postcode to see the rubbish and recycling schedule. Always use the correct bins and put them out on time.

If you have a question not covered here, message us via Arthur or contact the Siden Support Team. We’re always happy to help.