Useful Contacts

This section provides key contact details and direct links to help you manage your tenancy, utilities, emergencies, and local council services.

​

Siden Properties Ltd – Tenant Support

Support Team (Always the first port of call via the Arthur app)
General enquiries, maintenance, rent, tenancy changes
📞 +44 (0)330 043 5664
✉️ support@siden.co.uk
🌐 www.siden.co.uk/contact

​

Out-of-Hours Emergency Repairs
Call the emergency number provided in your Welcome Pack or via the Arthur app. For:

• Floods or major leaks

• No heating in winter

• Broken locks

• Dangerous electrics

​

Arthur App

• Log repairs, message us, access documents

• Apple App Store | Google Play

 

Emergency Services

• Police, Fire, Ambulance: 📞 999 (Emergency) | 101 (Non-emergency police)

• Gas Leak (National Grid): 📞 0800 111 999

• Power Cut (UK Power Networks): 📞 105

​

Utility Providers (Examples)

• Electricity & Gas: Octopus Energy, EDF, British Gas, OVO, E.ON, SSE

• Water: See local breakdown below

• Broadband: BT, Virgin, Sky, Plusnet, TalkTalk, Community Fibre

Set up with:

• Full name

• Move-in date

• Address

• Meter readings

​

Waste & Bin Collection Schedules

 

Tower Hamlets
Check your bin day or report a missed collection:
🌐 Bin collection days – Tower Hamlets

​

Liverpool
Find your collection calendar:
🌐 Bin collection dates – Liverpool

​

Nottingham
Enter your postcode to check your bin day:
🌐 Check bin collection – Nottingham

​

 

Council Tax Registration & Services

​

Tower Hamlets

• 🌐 Register / update Council Tax – Tower Hamlets

• 🌐 Manage your account – Tower Hamlets

 

Liverpool

• 🌐 Register for Council Tax – Liverpool

• 🌐 Council Tax Discounts – Liverpool

 

Nottingham

• 🌐 Manage Council Tax – Nottingham

• 🌐 Council Tax discounts – Nottingham

​

 

Local Authorities Overview

CityBin Collection LinkCouncil Tax Services Link

Tower HamletsCheck bin dayCouncil Tax

LiverpoolBin datesCouncil Tax

NottinghamBin lookupCouncil Tax

 

Health & Wellbeing Support

• NHS 111: 📞 111 | 🌐 www.111.nhs.uk

• Mind (Mental Health): 📞 0300 123 3393 | 🌐 www.mind.org.uk

• Samaritans (24/7 Support): 📞 116 123 | 🌐 www.samaritans.org

• Shelter (Housing Help): 📞 0808 800 4444 | 🌐 www.shelter.org.uk

​

Siden-Approved Contractors

Only contact trades if instructed. Report issues via the Arthur app:

• Emergency locksmiths

• Gas Safe boiler engineers

• Electricians

• Plumbers

 

Tenancy Deposit Scheme (TDS)

Your deposit is protected under the TDS:
🌐 www.tenancydepositscheme.com

 

How to Rent

Your rights to rent

🌐 https://assets.publishing.service.gov.uk/media/65159e567c2c4a001395e1ea/DLUHC_How_to_rent_Oct2023.pdf

​

Other Useful Links

• Redirect post: 🌐 www.royalmail.com/redirection

• Compare utilities: 🌐 www.uswitch.com, www.moneysupermarket.com

• Gas Safe Register: 🌐 www.gassaferegister.co.uk

• Citizens Advice: 🌐 www.citizensadvice.org.uk